Frequently asked questions - FAQ


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We always organise special rebates on important events, groups and school students. You can always check the same on our website.

Normally, cheaper options don’t give good facilities. We are equipped with all the needs, and that’s why we had to mark up our price. A budget tour with memorable memories is better than a cheaper tour with bad experiences. We understand what a Naturalist & Wildlife wants & Our preparation is according to that only.

You may require a visa contingent upon which nation you originate from.

Probably due to the expiration of the browsing session, you got such a message. In the event that you have not received the affirmation email and if it’s not too much trouble, contact our Customer Care Team (working 24×7) and one of our administrators will verify whether your reservation has been affirmed or not.

Would I be able to ask for a guide who talks my dialect?

Visit our Tour & Booking section and select from our wide range of tour packages completely curated for our esteemed guests. If you have any query for any particular trip or package, so you can easily use Trip Enquiry form of that particular trip page.

Wildlense.com is a one-stop platform/marketplace for planning and booking a holiday package. We empower travellers to compare multiple quotes from multiple travel agents, and further make especially the trip as per the traveller’s fondness. The other travel portals usually provide only standard package where the option of customization is limited.

You are responsible to guarantee that you have individual protection to cover your time during travelling by air especially and that includes coverage for disease, injury, and loss.

Indeed! We consider this important. Our Company is focused on regarding your security and ensuring your information. We work & store data under GDPR compliances.

Wildlense.com is using SSL, TLS & HTTPS encrypted pages to avoid any sort of spam. In concern to the payment gateway, we are using most renowned payment gateways approved by Reserve Bank of India like PayPal & Razorpay.

You can either pay 100% or a minimum of 50% at the time of booking your trip with us. You should affirm that you are in concurrence with our terms and conditions. The balance ought to be paid before 3 to 5 days of the safari. You can pay through net banking or use of any debit or credit card.

You may order once off by not making a record with us. But we would like to advice that making an account would help you in many ways, you could get regular offers, cash back in account or wallet.

Yes, it is compulsory for you to carry a copy of your e-ticket that sent by Wildlense.com for security purpose.

You can change to another plan over 30 to 60 days before the begin date of your tour. However, if the permit is done then no refund could be done in any case. We try our best to have perseverance with our guest & if there could be any chance or at the fullest of our authority then we will help in all the ways possible.

If a passenger has to cancel the trip due to any reasons, then he or she would have to mark an application in writing to that effect, along with the original receipt which issued by the company. Such cancellations can attract cancellation charges. For more details, check the return policy under terms and conditions on Wildlense.com.

We have a very magnanimous cancellation policy as follows: Wildlense.com will not be liable for any visa rejection but the hotel cancellation policies remain the same as they are.

 

20% cancellation service fee will be charged if the trip has been cancelled 2 months before the stipulated time.

 

If the cancellation of the trip is done 1 month before the then 50% amount will be charged from the refunded amount.

 

If the trip has been cancelled post the permit approval, then Wildlense.com will not be able to refund the amount as the permitted amount has already been paid to the government.

Definitely! You can print tickets at home through online booking whenever you want to.

No, not-allowed but consumption of tobacco, cigarettes & alcohol is strictly prohibited in all parks & safari.

You can find them on our official website in About Us section.

Yes, with certain rules you can use your food & drinks. Alcoholic beverages are strictly prohibited inside the forest area, Non-veg are not allowed inside the forest area. Eating in front of animals is prohibited. Don’t carry plastic stuff during safari & trip.

We do urge our tourist to bring their cameras.

Numerous guests are worried about crime. However, we have never had any issues or episodes of wrongdoing on our safaris. We have strict control over Accommodation places, Driver, Guides & Cabs etc. We specially take care of the Foreign guests about their well-being in the country, with all the special precautions.

If you have not gotten the affirmation of your reservation within 48 hours of making the demand, please contact our Customer Care Team.

Yes, it is compulsory for you to carry a copy of your e-ticket that sent by Wildlense.com for security purpose.

You will receive feedback from the Wildlense.com after completed the successful trip. Where you can share your experience and advice with Wildlense.com

Kindly go through our website for current promotional offers and discounts. You can also write to us at [email protected] to know more about it.

We are working to add additional languages. In the meantime, we would like to invite you to view the website with the language with whom you are most familiar.

We have a super new returns page which incorporates our robotized returns system, as well as all data identifying with our profits procedure, including return & refund terms.